I appreciate that sometimes plans and availability do change and where possible I will be flexible, however as a small business I must maximise my available bookings and protect myself against loss of earnings.
– All appointments must be booked online via the Arch website
– To secure your appointment a non-refundable 50% deposit will be taken
– After booking you should receive confirmation by email, if this doesn’t arrive, please get in touch to confirm your appointment has been accepted
– Please note that I do not remove work carried out by another therapist
– If you attend your appointment with any signs of nail infection present, I will not be able to carry out your service and full treatment charges will apply
Cancellations
– Upon booking you agree to a minimum of 48 hours cancellation notice
– Cancellations within 48 hours will be charged 50% of the appointment fee
– Cancellations within 24 hours will be charged 100% of the appointment fee
– No shows will be charged 100% of the appointment fee
– Failure to pay any cancellation fees will result in no future bookings, and any existing appointments booked will be cancelled
Lateness
– Please let me know if you are running behind
– Lateness of more than 15 minutes may result in the service being adjusted or rescheduled and full charges will apply
Sickness
– If you are feeling unwell, please contact me as soon as possible to reschedule
Payments
– All deposits must be paid by card when making your booking online
– All treatment balances must be made in full before leaving the studio
– Balances can be paid by card or exact cash
Location
– Our studio is small with no extra seating, so please do not bring guests to your appointment
– Children are not allowed in the studio
– Treatments are only offered to 16 years +
– Pre booked appointments only
Personal Data
– All new clients will be required to complete an online medical questionnaire before your first treatment can take place
– Regular clients are responsible for notifying Arch of any relevant health changes that occur, prior to your next appointment
– All personal data is securely stored and GDPR compliant
